Privacy statement

Welcome to LORES+ (the "Platform"), operated by Creative Business Solutions ("LORES+," "we," "us," or "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Statement ("Statement") describes how we collect, use, and disclose information from and about you when you use the Platform.

1. Information We Collect  

We may collect personal data from and about you in the following ways: 

  • Account Registration: When you create an account (“Account”) on the Platform, we collect your name, email address, business name, business address, phone number, and other information you provide. 
  • Loan Application: When you apply for a loan on the Platform, we collect information about your business, including financial and credit information. 
  • Communications: If you contact us or communicate with us through the Platform, we may collect information about your communication, including your name, email address, and any other information you provide. 
  • Automatically Collected Information: We may use cookies, web beacons, and other similar technologies to automatically collect information about your use of the Platform, including your IP address, browser type, device type, pages you view, and other information about your interaction with the Platform. 

2. How We Use Your Information  

We may use your personal data for the following purposes: 

  • To Provide the Platform: We use your information to operate, maintain, and improve the Platform, including to process loan applications and communicate with you about your Account and loan applications. 
  • To Communicate with You: We may use your information to send you marketing communications and other messages, including updates and information about the Platform. 
  • To Comply with Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal process, and to protect the rights, property, or safety of LORES+ or others. 
  • For Other Purposes: We may use your information for other purposes, as permitted by law or with your consent. 

3. How We Share Your Information  

We may share your personal data with the following parties: 

  • Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, and marketing services. 
  • Business Partners: We may share your information with our business partners, such as banks and other financial institutions, in connection with loan applications and related services. 
  • Legal Requirements: We may disclose your information if required to do so by law or legal process, or if we believe in good faith that such disclosure is necessary to comply with applicable laws, regulations, or legal process, or to protect the rights, property, or safety of LORES+ or others. 

4. Your Choices  

You may opt out of receiving marketing communications from us by following the instructions in those communications or by contacting us at [email protected]. Please note that even if you opt out of receiving marketing communications, we may still send you non-marketing communications, such as communications related to your Account or loan applications. 

5. Data Retention  

We will retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws or regulations. 

6. Data Security  

We take reasonable measures to protect your personal data from unauthorized access, use, and disclosure and we comply to all data security laws and regulations set by The Republic of Albania. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your personal data. 

7. Children 

The Platform is not intended for children under the age of 18, and we do not knowingly collect personal data from children under the age of 18. If we learn that we have collected personal data from a child under the age of 18, we will take steps to delete the information as soon as possible. 

8. Changes to this Statement 

We may update this Statement from time to time to reflect changes in our privacy practices or applicable laws. We will post the updated Statement on the Platform and indicate the effective date of the updated Statement. Your continued use of the Platform after the effective date of the updated Statement constitutes your acceptance of the updated Statement. 

9. Contact Us 

If you have any questions or concerns about this Statement or our privacy practices, please contact us at support@loresplus.